PRIVACY POLICY

1. Overview
Elizabeth Hoyos trading as Elivate (“Elivate”, “we”, “our”, or “us”) is the sole proprietor and owner of the mobile application Elivate (“App” or “Platform”), which enables clients to access training, fitness guidance, educational content about the menstrual cycle, nutrition support and general wellness services through the Platform. We value the privacy and protection of our Users’ personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the App. We have implemented reasonable security measures appropriate to the nature of the personal data we collect and the services we provide. However, due to the inherent vulnerabilities of the internet and digital technologies, we cannot guarantee absolute security. This Privacy Policy must be read together with our Terms of Use. By using the App, you agree to this Privacy Policy. We may update this policy from time to time, and your continued use of the App constitutes acceptance of any updated version. This Privacy Policy applies to all Users of the App.

2. Information We Collect
When you create an account, we collect certain information to identify you and provide personalised services. This information may include your name, email address, age, gender, location, health-related information voluntarily shared by you, and other details necessary for providing the Services. We may also collect photos or progress information you upload, device information, browser type, IP address, access times, usage patterns, and referral data. Payment information is collected and processed securely through third-party payment processors. We do not store your full payment card details on our systems. You may contact us at hola@elivatebyeli.com to update, correct or request deletion of your personal information. If you choose not to provide certain information, some parts of the Services may not be available to you.

3. Purpose of Information Collection
We collect and use your information to create and maintain your User Account, provide personalised training and wellness support, deliver educational content, track your progress, customise your experience, improve the functionality of the App, comply with legal obligations, and prevent unauthorised access or misuse of the Platform. Photos and progress data are used solely for your personal tracking experience and are not shared publicly or with other Users.

4. Privacy, Security and Information Sharing
We do not sell or rent your personal information to third parties for marketing purposes. We may share your information only with trusted service providers who assist in the operation of the App, legal authorities when required by law, and third parties necessary to deliver core App functionality. All such service providers must implement appropriate security measures. We use SSL encryption to protect data transmission. While we take reasonable precautions, no method of storage or transmission is completely secure. All intellectual property on the Platform belongs exclusively to Elivate unless otherwise stated. Users may not copy, distribute, modify or reproduce any materials without written permission.

5. Acceptable Use
You agree not to attempt unauthorised access to the App or its systems, upload malicious code, interfere with the functioning of the Platform, use the App for unsolicited advertising or spam, or take actions that violate our Terms of Use. Violations may result in suspension or termination of your account.

6. Email and Communication
We may use your email address to provide service updates, share wellness information, announce new features or programme changes, and respond to your requests. You may unsubscribe from marketing communications at any time using the link within the email or by contacting hola@elivatebyeli.com.

7. Legal Disclosures
We may disclose your personal information if required to do so by a court order, law enforcement agency, regulatory authority or when necessary to protect the rights, safety or property of Elivate or its Users.

8. Liability Regarding Use of Services
Elivate provides fitness, wellness and educational content. We are not liable for physical injury, harm or health issues resulting from the use of the App, including exercises, training programmes or nutritional suggestions. You are responsible for using the App safely and consulting a medical professional before beginning any new fitness or wellness programme.

9. Data Deletion Policy
You may request deletion of your account and associated data at any time via https://elivate.fitbudd.com/data-deletion or through the deletion feature in the App. Upon receiving your request, we will delete your data unless retention is required for legal, security or dispute resolution purposes. Some anonymised data may be retained for analytics but will not be linked to your identity.

10. International Data Transfers
Your personal information may be stored or processed in countries where Elivate or its service providers operate. By using the App, you consent to these transfers. The standards of this Privacy Policy apply to all stored data, regardless of location. Where applicable, we comply with international privacy frameworks such as GDPR and CCPA.

11. Contact
For privacy questions, data rights or complaints, please contact us at hola@elivatebyeli.com.

12. Miscellaneous
This Privacy Policy forms an integral part of the Terms of Use and should be read together. Capitalised terms used here and not defined shall have the meaning assigned to them in the Terms of Use.